Have questions?

Welcome to the customer service center of www.elegantlantern.com! If you encounter any problems during the purchase or use process, please refer to the FAQ below. If you have more questions, you can also contact us at any time.

🛍 1. How do I place an order?
Simply select the style and quantity on the product page, click “Add to Cart”, and then go to the checkout page to fill in the delivery address and complete the payment. We support a variety of payment methods (see below).

💳 2. What payment methods are supported?
We currently accept the following payment methods:
Credit card (Visa, MasterCard, American Express)
PayPal, etc.

📦 3. How long does it take to ship? How long does it take to receive the goods?
We usually ship within 2–5 working days
Delivery time within Germany is 1–3 working days
Restaurants in the EU are generally 3–7 working days
Once all orders are shipped, you will receive an email with tracking information

🚚 4. Do you ship internationally?
Yes, we currently support shipping to Germany and most EU countries. If your country is not supported, please contact us via email for assistance.

🔄 5. Can I return or exchange the product?
Yes, you can apply for a return within 14 days after receiving the product if the following conditions are met:
The product is unused, undamaged, and in its original packaging
The customer is responsible for the return shipping fee (if it is not a product quality issue)
Customized products cannot be returned unless they are defective
Refunds will be made within 7 working days after receiving and inspecting the return.
📌 For details, please see our Return and Exchange Policy.

🛠 6. Can the lantern be used outdoors?
Most of our lanterns are suitable for outdoor use.

🕯 7. Does the lantern include a light source or candle?
Unless otherwise specified in the product description, lanterns generally do not include a light source (candles and LED lights are sold separately). However, we provide recommended matching LED lights or solar wicks, which can be viewed on the relevant accessories page.

🎁 8. Can it be sent as a gift to others?
Of course!