Thank you for purchasing metal decorative lanterns at www.elegantlantern.com! We are committed to providing customers with efficient, safe and compliant logistics and delivery services. Please read the following shipping terms before placing an order so that you can receive the goods smoothly.

Ⅰ. Shipping countries and regions
We support delivery services in the following countries and regions:
🇩🇪 Germany (including major cities and remote areas)
🇪🇺 EU member states (export according to standards)
🌍 International export (supports some non-EU countries, subject to import regulations)
If your country is not listed, please contact us for manual processing and confirmation.

Ⅱ. Import and export standards and instructions
To ensure that products are legally and compliantly imported and exported, we promise to strictly abide by the following standards:
✅ German and EU export compliance requirements:
Product materials comply with EU REACH and RoHS environmental standards
All packaging uses recyclable materials and complies with EU Packaging Law (VerpackG)
Provide a formal commercial invoice (including customs declaration information) when exporting
✅ Import precautions (applicable to non-EU customers):
Customers should understand the import policies, taxes and customs clearance requirements of their country
Local tariffs, value-added tax (VAT) or handling fees may be required
We can assist in providing documents required for customs clearance (such as certificate of origin, invoice, packing list)

III. Shipping time (including processing time)
We usually complete shipment within 3 working days after order confirmation. After shipment, the estimated arrival time is as follows:
Germany: 3 days
Other EU countries: 7 days
UK, Switzerland, Norway: 10 days
USA, Canada: 14 days
Asia, Australia: 20 days
Note: In some remote areas or during holidays and customs inspections, the logistics time may be slightly delayed, please understand.

IV. Cooperating logistics companies
We have established stable cooperation with many international and regional logistics companies to ensure safe and efficient delivery:
Within Germany:
DHL Paket
Hermes
DPD
EU and international delivery:
DHL International
UPS
FedEx
GLS
Deutsche Post (Economy Mail Option)
Customers will receive a logistics email with a tracking code after shipment, and can check the logistics status in real time.