Welcome to www.elegantlantern.com! These terms and conditions apply to your use of this website (hereinafter referred to as “this website”) and all purchases made through this website. Please read the following carefully before placing an order.

1. Scope of application

These terms and conditions apply to all orders submitted through this website, including but not limited to:
Purchase of decorative metal lanterns
Customized goods or wholesale cooperation orders
User account registration, login and use behavior
Once you visit or use this website, it means that you have read and agreed to the contents of these terms and conditions.

2. Products and pricing

All product images are taken of real objects, but there may be slight color differences or structural details due to differences in display equipment or batches. The product price is based on the order settlement page, including VAT (if applicable) but excluding shipping costs. We reserve the right to update prices, inventory, and product information without prior notice.

3. Order process

The customer adds the product to the shopping cart and completes the checkout process Submitting an order constitutes a binding purchase offer We will confirm the order information by email after receiving the order The contract is formally established when we explicitly accept the order (through the delivery notification)

4. Payment method

We support the following payment methods: Credit card (Visa/Mastercard/AMEX) PayPal Klarna (installment payment/bill payment, only available in some countries) Bank transfer (only for wholesale or custom orders) Order processing will begin after payment confirmation.

5. Delivery policy

Delivery range: Germany and designated European countries Delivery time: Generally, orders will be shipped within 2-5 working days Delivery method: DHL, DPD or other express delivery services

6. Return and exchange policy (Widerrufsrecht)

Consumers can return goods without reason within 14 days after receiving the goods. The specific rules are as follows: The goods must be kept in a new, unused state and come with the original packaging The customer must bear the return shipping costs (unless the goods have quality problems) Customized goods cannot be returned unless there are production defects The refund will be returned within 7 working days after receiving and inspecting the return For the return address and process, please refer to the “Return and Refund Instructions” page.

7. User Account and Code of Conduct

Users should provide true and complete registration information It is strictly forbidden to post false orders, abuse discounts or perform malicious operations on this website We reserve the right to suspend or terminate account services when abnormal activities are discovered

8. Intellectual Property Statement

All content on this website (including but not limited to pictures, texts, designs, LOGO, etc.) is owned by this website or the relevant rights holders. Without authorization, it shall not be copied, reproduced or used for commercial purposes.

9. Limitation of Liability

We do not bear direct responsibility for delays caused by third-party express delivery, technical problems or force majeure For consumers’ unintentional damage caused by normal use of the product, we assume responsibility within the scope permitted by relevant German laws.